Contact us

We’re Here to Connect & Assist

I. Your Gateway to Exceptional Service

At HANICORA LLC, we believe that outstanding customer experience is built on the foundation of clear, accessible, and empathetic communication. We are not merely a faceless online store; we are a team of dedicated individuals passionate about our products and committed to your complete satisfaction. This Contact Us page is designed to be your comprehensive resource for reaching out, providing multiple pathways tailored to your specific needs, ensuring that no matter your question, concern, or idea, a helpful response is always within reach.

We understand that your time is valuable. Therefore, we have structured our contact channels and this page to provide immediate answers where possible through detailed FAQs and policy pages, and to connect you swiftly and efficiently with the right human support when needed. Whether you seek pre-purchase advice, require order assistance, have a partnership proposal, or simply wish to share your feedback, we consider every interaction an opportunity to strengthen your trust in the HANICORA brand.

II. Our Core Philosophy of Customer Communication

Our approach to customer communication is guided by three unwavering principles:

  1. Clarity: We provide precise, easy-to-find contact information and set realistic expectations for response times. There is no mystery in how to reach us.

  2. Responsiveness: We view every inquiry as a priority. Our systems and team are organized to ensure timely acknowledgments and resolutions, minimizing your wait time.

  3. Solution-Oriented Empathy: Our team is trained to listen first, understand your unique situation, and then act decisively to provide a solution, not just a reply. We communicate with kindness, patience, and a genuine desire to help.

We encourage you to reach out. Your feedback shapes our product collections, improves our service, and reminds us daily of the real people and celebrations we have the privilege to serve.

III. Primary Contact Channels: Choose Your Convenience

For the fastest and most efficient service, we recommend using the following channels, listed in order of capability for handling complex issues.

A. Electronic Mail: For Detailed Inquiries & Official Correspondence

Email remains our most robust and recommended channel for non-urgent but detailed communications. It allows you to attach images (e.g., of a received product), provide order numbers, and gives our team a clear written record to ensure accurate handling.

  • General Inquiries, Customer Support & Order Assistance:
    support@hanicora.shop
    This is our central hub for all customer-related communications. Please use this for:

    • Questions about products, sizing, or materials.

    • Order status updates not available via your tracking link.

    • Assistance with the website, account, or checkout process.

    • Modifications or cancellations to pending orders.

    • General feedback about your shopping experience.

  • Business Development & Wholesale Partnerships:
    partnerships@hanicora.shop
    Are you a retailer interested in carrying HANICORA products, a blogger/influencer seeking collaboration, or a corporate client interested in bulk custom orders? Please direct all partnership proposals here.

  • Direct Line to Management / Founder:
    buithihanh976@gmail.com
    While our support team is fully empowered to resolve 99% of matters, this line remains open for escalations or communications of a particularly sensitive nature requiring senior attention.

Our Email Service Commitment:

  • Acknowledgement: You will receive an automated acknowledgment within 5 minutes of your email being received, confirming it’s in our queue.

  • Initial Response: We strive to provide a substantive, human response within 24 hours during our standard business hours (Monday-Friday, 9:00 AM – 5:00 PM MST).

  • Weekend/Holiday: Emails received outside business hours or on weekends (Saturday-Sunday) will be answered in the order received on the next business day.

B. Telephone Support: For Immediate, Voice-to-Voice Assistance

Sometimes, a conversation is the most direct path to a solution. Our telephone line is manned during specific hours to provide personal support.

  • Primary Phone Number: +84 944 233 385

  • Service Hours: Monday through Friday, 9:00 AM to 12:00 PM & 1:00 PM to 4:00 PM Mountain Standard Time (MST).
    (Please note: We are based in Wyoming, USA. Use a world clock to check your local time difference.)

To Ensure the Best Call Experience:

  1. Prepare Your Order Number: If your call is regarding an order, please have your order number (e.g., HANI-12345) ready. This allows us to pull up your details instantly.

  2. Call During Stated Hours: To avoid reaching voicemail, please call within the hours listed above.

  3. Clear Voicemail: If you call outside hours, you will be directed to a clear, professional voicemail. Please state your name, order number (if applicable), a callback number, and a concise summary of your issue. We return voicemails within one business day.

What Our Phone Team Can Help You With:

  • Urgent order issues requiring immediate intervention.

  • Complex questions that are difficult to explain via email.

  • Real-time troubleshooting for website or payment issues.

  • Verification and discussion of sensitive account matters.

IV. The Power of Self-Service: Quick Answers at Your Fingertips

Often, the fastest answer is one you can find yourself. Before contacting us, we highly recommend consulting these resources, which are designed to provide immediate solutions to common questions.

A. Comprehensive FAQ (Frequently Asked Questions)

Our dedicated FAQ page is a living document, constantly updated with answers to the most common questions we receive on topics such as:

  • Product details, care, and application (especially for vinyl stickers).

  • Ordering, account management, and discounts.

  • Details on our Shipping Policy (domestic & international timelines, costs).

  • Explanations of our Payment Methods (Stripe, Apple Pay, etc.).

  • Clarifications on our Refund and Return Policy.

A quick search here may save you valuable time. You can access it via the main website footer.

B. Live Order Tracking

Once your order is confirmed and shipped, you will receive an email containing a unique tracking number and a direct link to the carrier’s tracking page. This is the most up-to-date source for your order’s location and estimated delivery date. Our customer service team uses the same system; checking your tracking link first ensures you have the latest information.

C. Our Policy Hub

Transparency is key. Our full, legally detailed policies are always available for your review:

  • Shipping Policy: Detailed costs, delivery estimates, and international customs information.

  • Refund and Return Policy: Step-by-step instructions for initiating a return, eligibility criteria, and timeline for refunds.

  • Privacy Policy: How we collect, use, and protect your personal data.

  • Terms and Conditions: The governing terms of using our website and making purchases.

V. Connecting on Social Media

Follow us for inspiration, new product launches, community highlights, and special flash sales. While we do not handle customer service issues via social media direct messages (for security and efficiency reasons), our platforms are wonderful places to engage with our brand and community.

  • Instagram & Facebook: @hanicorashop (Tag us in your photos using HANICORA products! We love to see our designs in your world.)

  • Pinterest: hanicora (For curated boards of design inspiration and product ideas.)

Please Note: For any issue requiring order-specific details (refunds, address changes, complaints), you must contact us via email or phone. Comments on social media about order issues will be politely directed to our secure support channels to protect your privacy.

VI. Our Physical Headquarters & Operational Base

HANICORA LLC is a legally registered and operational business in the state of Wyoming, USA. Our official business address, used for legal registration, tax purposes, and formal correspondence, is:

HANICORA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States of America

Important Notes Regarding Our Address:

  • This is not a retail storefront. We are an e-commerce company, and our operations (fulfillment, customer service) are managed through specialized facilities and remote teams to maximize efficiency. Therefore, we do not accept walk-in visits, product returns, or pickups at this address.

  • All returns must be initiated through our online process as outlined in our Refund and Return Policy and sent to the designated returns processing center, whose address will be provided upon authorization.

  • For all correspondence, using our email channels (support@hanicora.shop) is significantly faster and more reliable than postal mail to our business address.

VII. How to Structure Your Inquiry for the Fastest Resolution

Help us help you quickly. Including the right information in your first message prevents time-consuming back-and-forth.

  1. For Order-Related Issues (The Best Path):

    • Subject Line: Order Inquiry: [Your Order Number, e.g., HANI-12345]

    • In the Body:

      • Your Full Name.

      • The email address used to place the order.

      • The specific issue (e.g., “Item damaged upon arrival,” “Haven’t received shipping confirmation,” “Need to change shipping address”).

      • If relevant, clear photographs attached.

  2. For Pre-Purchase Questions:

    • Subject Line: Question about [Product Name/Code]

    • In the Body: Your specific question about material, sizing, compatibility, etc., and how you intend to use the product.

  3. For Feedback & Suggestions:

    • We love these! Use General Feedback in the subject line. Tell us what you love, what we could improve, or what you’d like to see in our future collections.

VIII. Our Service Level Commitment & What to Expect

We are dedicated to resolving your inquiry efficiently and effectively. Here is what you can expect after you reach out:

  • Step 1 – Acknowledgment: You will receive an auto-reply email confirming receipt with a temporary ticket number.

  • Step 2 – Assignment: Your inquiry is categorized and assigned to a specialized team member based on its nature.

  • Step 3 – Investigation & Resolution: Our agent reviews your account/order, investigates the issue, and formulates a response or solution. For complex matters, they may need to consult with our logistics or product teams.

  • Step 4 – Communication: You receive a clear, actionable response. If a solution requires steps on your part (e.g., returning an item), we provide complete instructions.

  • Step 5 – Follow-Up: For ongoing issues, we will proactively provide updates until the matter is fully closed to your satisfaction.

We monitor our performance closely, aiming to resolve >95% of inquiries within 72 hours of the initial contact.

IX. Partnership & Professional Inquiries

HANICORA is always interested in exploring relationships with like-minded businesses and professionals.

  • Wholesale/B2B: We offer competitive wholesale pricing for qualified retailers. Please email partnerships@hanicora.shop with your business license, website/storefront details, and product interest.

  • Collaborations & Influencers: We work with content creators whose aesthetic aligns with our brand. Please pitch to partnerships@hanicora.shop with your media kit and audience demographics.

  • Press & Media: Members of the press seeking information, imagery, or interviews can contact buithihanh976@gmail.com.

X. Your Voice Matters: Feedback Shapes Our Future

Ultimately, HANICORA exists to serve you. The dialogue we have with our customers is our most valuable asset for growth and improvement. We read every piece of feedback—positive and constructive—and it directly influences our decisions on product development, website upgrades, and service enhancements.

Thank you for choosing HANICORA. We are truly here to help you celebrate, connect, and create. We look forward to hearing from you and assisting with whatever you may need.

Sincerely,

The HANICORA Customer Experience Team