Refund and Return Policy

I. Our Commitment to Your Satisfaction

At HANICORA LLC, we dedicate ourselves to crafting products that inspire joy and celebrate your most meaningful moments. We are confident that you will love the quality and design of every sticker, card, and celebratory item you receive. However, we also recognize that sometimes a product may not meet your expectations, or an issue may arise. This Refund and Return Policy is designed with fairness, clarity, and your convenience in mind, outlining the specific conditions and processes for returns, exchanges, and refunds.

Our goal is to ensure that any post-purchase concern is resolved swiftly, transparently, and to your satisfaction. We believe a generous and well-communicated policy is a cornerstone of trust. Please take a moment to read this policy thoroughly to understand your rights, our responsibilities, and the simple steps to initiate a return should the need ever arise.

This policy applies to all purchases made directly through our official online store at hanicora.shop. It is incorporated by reference into our Terms and Conditions. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined herein.

II. General Policy Overview & Eligibility Windows

We stand behind the quality of our products. To be eligible for a return, refund, or exchange, the item must be in its original, unused, and resalable condition, with all original packaging and tags intact, unless the item arrived damaged or defective.

We have established clear timeframes for different types of requests to ensure a consistent and fair process for all customers:

  • Standard Returns & Exchanges (Change of Mind, Incorrect Size/Color): You have 30 calendar days from the date you receive the item to initiate a return request.

  • Damaged, Defective, or Incorrect Items: You have 14 calendar days from the date of delivery to report the issue to our customer service team. Prompt reporting is crucial for us to effectively investigate with our shipping carriers and suppliers.

  • Final Sale Items: Certain items, which will be clearly marked as “FINAL SALE” on the product page and in your cart, are not eligible for return or exchange unless they arrive damaged or defective. This typically applies to deeply discounted clearance items or personalized/custom-made products.

Important Definition: “Resalable condition” means the product is free of any marks, scratches, adhesive residue (for vinyl stickers), bends, tears, or odors. For cards, the envelope must be unsealed and unused. For vinyl sheets, the backing paper must not be peeled or cut.

III. Detailed Scenarios: What is Covered and What is Not

A. Eligible Reasons for Return/Refund:

  1. Product Defects: An item has a manufacturing flaw (e.g., misprints, inconsistent colors, faulty adhesive, torn cardstock).

  2. Damage in Transit: The item arrived physically damaged due to shipping. Photographic evidence is required.

  3. Incorrect Item Shipped: You received an item different from what is listed on your order confirmation.

  4. Change of Mind (Within Policy): You simply changed your mind, and the item is in new, resalable condition, and the return is initiated within 30 days of delivery.

B. Non-Eligible Reasons (Not Covered for Refund/Return):

  1. Items Used or Altered: Any product that shows signs of use, application (for stickers), writing, or alteration.

  2. Items Not in Original Condition: Products missing original packaging, tags, or accessories.

  3. Buyer’s Remorse After Use: Deciding you do not like a product after it has been used or applied.

  4. Incorrect Ordering: Ordering the wrong size, color, or product variant by mistake (unless an exchange is requested and the item is in new condition).

  5. Minor Imperfections: Slight variations in color or texture that are inherent to the nature of printed paper goods and vinyl, as screen displays can vary.

  6. Delayed Delivery: Delays caused by shipping carriers, customs, or logistical issues beyond our direct control. Please refer to our Shipping Policy.

  7. Gift Recipients: The return must be initiated by the original purchaser using the original order number. Gift recipients should contact the purchaser to handle the return.

IV. Step-by-Step Return Process

To ensure proper tracking and efficient handling, all returns must be pre-authorized by our customer service team. Returns sent without authorization may be refused at the returns center.

Step 1: Initiate a Return Request

  • Contact our Customer Service team within the eligible timeframe.

  • Primary Channel: Email support@hanicora.shop.

  • Include in Your Email:

    • Your full name.

    • Your original order number (e.g., HANI-12345).

    • The specific item(s) you wish to return.

    • The reason for the return.

    • Clear photographs of the item(s) and any damage/defect (required for damage/defect claims).

  • We will respond within 24 business hours to guide you through the next steps.

Step 2: Receive Return Authorization & Instructions

  • Once your request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) Number and detailed instructions via email.

  • This email will contain:

    • Your unique RMA number (e.g., RMA-HANI-789).

    • The authorized return address (our dedicated returns processing facility, not our Wyoming business address).

    • Specific packaging instructions.

    • The approved resolution (refund or exchange).

Step 3: Package and Ship Your Return

  • Securely package the item(s) in their original packaging, if possible. Include all original tags, accessories, and the packing slip.

  • You must write the RMA number clearly on the outside of the return package. Returns without an RMA number may experience significant processing delays or be refused.

  • Ship the package to the address provided using a trackable and insured shipping service. You are responsible for the cost of return shipping for “change of mind” returns. We strongly recommend retaining your proof of postage and tracking number.

Step 4: Processing at Our Returns Center

  • Once your return is received at our facility, our quality control team will inspect the item(s) to ensure they meet our “resalable condition” criteria.

  • This inspection process typically takes 3-5 business days from the date the package is scanned as delivered.

Step 5: Completion of Refund or Exchange

  • For Refunds: Upon successful inspection, we will process your refund to the original payment method used for the purchase.

    • Timeline: Please allow 5-10 business days for the refund to be posted to your bank or card account after we initiate it. The speed depends on your financial institution.

    • Note: Original shipping charges are non-refundable for “change of mind” returns.

  • For Exchanges: Upon approval, we will ship the replacement item to your original shipping address (or a new address if specified and approved). You will receive a new shipping confirmation and tracking number. If the requested exchange item is out of stock, we will issue a refund or contact you for an alternative.

V. Refund Specifics: Methods, Timelines, and Partial Refunds

  • Refund Method: All refunds are issued to the original form of payment. We cannot issue refunds to a different card or via alternative methods like cash, check, or PayPal unless it was the original payment method.

  • Refund Timeline Breakdown:

    1. Return Transit Time: 3-10 business days (domestic US) or 10-30 days (international), depending on your location and shipping method.

    2. Inspection Time: 3-5 business days after delivery to our returns center.

    3. Refund Initiation: Within 2 business days after inspection approval.

    4. Bank Processing: 5-10 business days for the funds to appear in your account.

    • Total Estimated Timeline: From the day you mail your return, expect a minimum of 10-20 business days for domestic US returns, and longer for international, before the refund is visible in your account.

  • Partial Refunds: We may issue a partial refund in certain cases, such as if only part of a multi-item order is returned, or if an item is returned in a condition that diminishes but does not eliminate its resale value (at our sole discretion). We will communicate clearly if a partial refund is being issued.

VI. Exchange Policy & Process

  • Availability: Exchanges are subject to the availability of the requested item in our current inventory. We will notify you if your desired exchange item is out of stock.

  • Process: Follow the standard return process above, but clearly state in your initial email that you desire an exchange and specify the exact item (name, SKU, variant) you wish to receive.

  • Shipping Costs:

    • For exchanges due to our error (wrong/damaged/defective item), we will cover the cost of shipping the replacement item to you.

    • For exchanges due to a “change of mind,” the customer is responsible for the return shipping cost to us and the new shipping cost for the replacement item, which will be charged before the exchange is shipped.

VII. Damaged, Defective, or Incorrect Items

Your satisfaction is paramount. If you receive an item that is damaged, defective, or not what you ordered, we will make it right promptly.

Immediate Action Required:

  1. Contact Us Within 14 Days: Email support@hanicora.shop immediately upon discovery.

  2. Provide Evidence: You must include clear, well-lit photographs or a short video showing:

    • The damage or defect on the product.

    • The original packaging showing any visible shipping damage.

    • The packing slip with the order number.

  3. Do Not Discard Items: Please keep all original packaging and the damaged/incorrect item until our team provides further instructions.

Our Resolution:

  • Upon verification, we will typically offer one of the following at our discretion:

    • A Full Replacement: We will ship the correct/undamaged item to you at no additional cost.

    • A Full Refund: We will refund the full amount of the affected item(s), including any associated shipping costs.

  • In most cases, you will not be required to ship the damaged/defective item back to us. We may request you to recycle or dispose of it responsibly.

VIII. International Returns & Customs

  • Return Shipping Responsibility: For international returns (outside the USA), the customer is solely responsible for all return shipping costs, including any customs duties or taxes incurred when sending the package back to the United States.

  • Declaring the Package: To avoid issues and high fees, you must declare the package as a “Returned Goods” or “Warranty Return” on the customs form. The value should be declared as $0 USD or a nominal value for insurance purposes only. HANICORA LLC is not responsible for any return packages held, taxed, or seized by customs authorities.

  • Refunds on International Orders: For eligible refunds, we will refund the product price. Original shipping costs and any import duties/taxes you paid to receive the order are generally non-refundable, as these were incurred for the service of delivery.

IX. Final Sale & Non-Returnable Items

The following items are explicitly FINAL SALE and cannot be returned or exchanged unless they arrive damaged or defective:

  • Items marked “Final Sale” or “Clearance” on the product page.

  • Personalized, Customized, or Monogrammed Items (e.g., cards with specific names, dates, or custom-designed stickers).

  • Digital Products (if offered in the future).

  • Items purchased with a promotional discount that explicitly stated “all sales final.”

X. Our Right to Refuse a Return

We reserve the right to refuse any return that does not comply with the terms of this policy. This includes, but is not limited to:

  • Items returned after the eligible timeframe.

  • Items not in original, resalable condition.

  • Items missing parts, tags, or packaging.

  • Returns initiated without an RMA number.

  • Items that show signs of use, damage caused by the customer, or are unsanitary.
    If a return is refused, the item may be shipped back to you at your expense, or held for a limited time for you to arrange pickup.

XI. Restocking Fees

HANICORA LLC does not charge any restocking fees for returns that comply fully with this policy. Our goal is a hassle-free experience.

XII. Warranty Disclaimer

Beyond the return periods stated in this policy, HANICORA LLC makes no additional warranties, express or implied, with respect to the products sold, including any implied warranties of merchantability or fitness for a particular purpose. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

XIII. Policy Updates

We may update this Refund and Return Policy periodically to reflect changes in our practices, operations, or legal obligations. The updated policy will be posted on this page with a revised “Last Updated” date. For any material changes, we may notify you via email or a notice on our website. Your continued use of our site after such changes constitutes your acceptance of the new policy.

XIV. Contact for Return-Related Questions

If you have any questions about this policy or need to initiate a return, please contact our dedicated support team:

HANICORA LLC Customer Service
Email: support@hanicora.shop
Phone: +84 944 233 385 (Mon-Fri, 9AM-4PM MST)
Please Note: For the quickest service, email is strongly preferred as it allows for easy attachment of photos and order details.

We thank you for your business and for taking the time to understand our policies. Our aim is always to ensure you are delighted with your HANICORA experience, from browsing to unboxing and beyond.