Asked Questions (FAQ)

I. Welcome to Our Help Center

Welcome to the HANICORA LLC Help Center and Frequently Asked Questions (FAQ) page. We have created this comprehensive resource to provide you with quick, clear, and detailed answers to the most common questions we receive about our products, ordering process, policies, and services. Our goal is to empower you with the information you need for a seamless and enjoyable shopping experience.

We have organized this FAQ into logical sections to help you find your answer efficiently. Please browse through the categories below. If you cannot find the information you’re looking for, our dedicated customer service team is always ready to assist you. You can find our full contact details on the Contact Us page.

A Quick Note: This FAQ is intended as a helpful guide. For the complete, legally binding terms, please always refer to our official policy pages: Shipping Policy, Refund and Return Policy, Privacy Policy, and Terms and Conditions.

II. Section 1: Products & Materials

This section covers questions about the nature, quality, and use of our products.

Q1.1: What materials are HANICORA vinyl stickers made from?

A: Our premium vinyl stickers are made from high-quality, commercial-grade, latex-free vinyl. This material is:

  • Waterproof & Weather-Resistant: Suitable for both indoor and outdoor use (e.g., on water bottles, laptops, car exteriors, windows).

  • UV Resistant: Designed to resist fading from sun exposure for long-lasting vibrancy.

  • Removable & Residue-Free: While highly durable, they can be removed from smooth surfaces without leaving a sticky residue. However, long-term application (over 2+ years) on certain surfaces may affect ease of removal.

  • Die-Cut: Each sticker is precisely cut to the shape of its design (kiss-cut), so you only apply the design itself, not a square of background material.

Q1.2: What is the cardstock quality for your greeting cards?

A: We use heavyweight, luxury cardstock for all our greeting cards. Typically, this is a 110-130 lb (approx 300-350 gsm) textured or smooth paper that provides a substantial, premium feel. Our cards are designed to be keepsakes. They are printed with high-fidelity, fade-resistant inks to ensure the artwork is as beautiful as the sentiment.

Q1.3: Are your products safe for children?

A: Our products are designed for general use. The inks and materials we use are non-toxic. However, our vinyl stickers and paper products are NOT toys. They may present a choking hazard for children under 3 years of age. Stickers should be applied by or under the direct supervision of an adult. We recommend our products for ages 5 and up with appropriate supervision.

Q1.4: How do I properly apply a vinyl sticker for the best results?

A: For a bubble-free, perfect application:

  1. Clean the Surface: Wipe the surface with isopropyl alcohol (or soapy water) and dry thoroughly with a lint-free cloth.

  2. Peel the Backing: Slowly peel the sticker from its backing paper. If the design is intricate, use a piece of application tape (not included) to transfer the entire design at once.

  3. Position & Apply: Carefully position the sticker on the surface. Once satisfied, start from one edge and use a firm card (like a credit card) or a squeegee to smooth it onto the surface, pushing out any air bubbles from the center outward.

  4. Rub Firmly: Rub the entire sticker firmly, especially the edges, to ensure strong adhesion.

  5. For Outdoor Use: For maximum durability on outdoor surfaces (like cars), we recommend applying in moderate temperatures (above 50°F/10°C) and allowing 24 hours for the adhesive to fully cure before exposing to washing or heavy rain.

Q1.5: Can I use your stickers on walls, painted surfaces, or furniture?

A: Our vinyl stickers adhere well to most smooth, clean, non-porous surfaces like glass, metal, plastic, and sealed/painted wood. We always recommend testing a small, inconspicuous area first. On porous surfaces (like unsealed wood, textured walls, or some fabrics), adhesion may be weaker and removal may damage the underlying surface. We are not responsible for any surface damage upon removal. For temporary decoration on walls, they are an excellent alternative to traditional decals.

Q1.6: Do you offer custom or personalized products?

A: Currently, our core product line features our in-house designs as shown on hanicora.shop. We do offer limited personalization on select card designs (e.g., adding names/dates). This option will be clearly available on the product page if applicable. For large-scale custom orders (bulk, corporate gifting, or unique designs), please contact our partnerships team at partnerships@hanicora.shop to discuss possibilities.

III. Section 2: Ordering, Account & Checkout

This section addresses questions about the purchasing process on our website.

Q2.1: How do I place an order?

A:

  1. Browse: Visit hanicora.shop and select your desired products. Click “Add to Cart.”

  2. Review Cart: Click the cart icon to review your selections, quantities, and subtotal. Apply any discount codes here.

  3. Checkout: Click “Proceed to Checkout.” You can check out as a guest or create an account for faster future shopping.

  4. Enter Details: Provide your shipping address, contact information, and choose a shipping method.

  5. Payment: Select your payment method (Credit/Debit Card, Apple Pay, Google Pay) and enter secure payment details.

  6. Confirm & Pay: Review your entire order, accept the Terms & Conditions, and click “Place Order.” You will receive an order confirmation email immediately.

Q2.2: Can I modify or cancel my order after placing it?

A: We process orders quickly to get your items to you ASAP. If you need to modify (change address, add/remove items) or cancel your order, you must contact us immediately at support@hanicora.shop with your order number. We will make every effort to accommodate your request if the order has not yet entered the packing and shipping stage. We cannot guarantee changes or cancellations once an order is being processed. Please refer to our Shipping Policy for processing timeframes.

Q2.3: I didn’t receive an order confirmation email. What should I do?

A: First, please check your spam, junk, or promotions folders. The email is sent from support@hanicora.shop or no-reply@hanicora.shop. If you cannot find it after 15 minutes, please contact our customer service with your full name and the email address used to place the order. We can verify the order and resend the confirmation.

Q2.4: What payment methods do you accept?

A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club) processed securely via Stripe. We also offer fast checkout with Apple Pay and Google Pay. For full details on our secure payment processing, please visit our Payment Methods page.

Q2.5: Is my payment information secure?

A: Absolutely. We do not store your full credit card details on our servers. All payments are processed through Stripe, a PCI-DSS Level 1 certified payment gateway—the highest level of security certification in the payments industry. Your data is encrypted and tokenized. You can shop with complete confidence.

Q2.6: What should I do if my payment fails?

A: Common reasons for payment failure include:

  • Insufficient funds or credit limit.

  • Incorrect card number, CVC, or expiration date.

  • Your bank’s fraud protection has blocked the transaction.

  • Solution: Double-check your information, ensure your card is activated for international/online transactions (for non-US customers), and contact your bank if necessary. You may also try a different payment method.

Q2.7: Why was my order declined or canceled by the system?

A: Our system may automatically flag and decline orders that appear high-risk due to inconsistencies (e.g., mismatched billing/shipping information, multiple rapid orders, or use of a high-risk payment method). This is a fraud prevention measure to protect all our customers. If your order is declined, you may receive an email from us, or you can contact support for clarification.

IV. Section 3: Shipping & Delivery

This section covers timelines, costs, tracking, and international shipping.

Q3.1: Where do you ship from?

A: All orders are processed and shipped from our fulfillment centers within the United States.

Q3.2: What are your shipping options and costs within the USA?

A: We offer several reliable US shipping options via USPS and UPS:

  • Standard Shipping (3-7 Business Days): Economical ground service.

  • Priority Shipping (2-4 Business Days): Faster delivery for time-sensitive gifts.

  • Expedited Shipping (1-3 Business Days): Our fastest domestic option (e.g., UPS 2nd Day Air).

  • Costs are calculated at checkout based on your order weight, destination, and selected service. We may offer free standard shipping on orders over a certain amount (e.g., $50). Any such promotion will be clearly advertised on our site.

Q3.3: Do you ship internationally?

A: Yes, we ship worldwide! We are proud to serve customers across the globe. You can select your country at checkout, and shipping costs and estimated delivery times will be calculated. Please visit our dedicated Shipping Policy page for a detailed breakdown of international service levels, carriers, and estimated delivery windows.

Q3.4: How long does order processing take before my item ships?

A: All orders are processed within 1-3 business days (Monday-Friday, excluding US federal holidays). This does not include shipping transit time. For example, an order placed on Friday afternoon may not begin processing until the following Monday.

Q3.5: How can I track my order?

A: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page. You can also log into your account on hanicora.shop (if you created one) to view order status and tracking. Please allow 12-24 hours for the tracking information to activate after you receive the notification.

Q3.6: My tracking hasn’t updated for a few days. What’s wrong?

A: It is normal for tracking to occasionally pause or show limited scans, especially with standard mail services or during peak seasons (like holidays). Please allow 2-3 business days for updates. If there is no movement for 5 consecutive business days after the “Label Created” scan, please contact us at support@hanicora.shop with your order number, and we will investigate with the carrier.

Q3.7: What about customs, duties, and taxes for international orders?

A:

  • Sales Tax (USA): Applicable state sales tax is added for orders shipped to addresses within the United States.

  • International Duties & Taxes: For orders shipped outside the USA, any import duties, taxes (VAT, GST, etc.), and customs clearance fees are the sole responsibility of the recipient. These charges are levied by your local government and are not included in our product price or shipping cost. We cannot predict or control these fees. The carrier may contact you for payment before delivering your package. Please check with your local customs office for estimates.

Q3.8: What if my package is lost or stolen?

A:

  • Lost in Transit: If your tracking shows the package was delivered but you did not receive it, first check with household members, neighbors, and your local post office. If it remains missing, contact us within 7 days of the marked delivery date, and we will file a claim with the carrier to investigate.

  • Stolen After Delivery: We are not responsible for packages stolen from your property after delivery has been confirmed by the carrier. We recommend using a secure delivery address or opting for carrier hold/ pick-up options if available in your area.

V. Section 4: Returns, Refunds & Exchanges

This section provides key information about our post-purchase policies.

Q4.1: What is your return policy?

A: We offer a 30-day return policy for items in new, unused, and resalable condition with original packaging. Items marked “Final Sale” and personalized products are not eligible. For defective, damaged, or incorrect items, you must contact us within 14 days of delivery. You must obtain a Return Merchandise Authorization (RMA) number before sending anything back. For the complete, step-by-step process and all conditions, please read our full Refund and Return Policy.

Q4.2: How long do refunds take to process?

A: Once we receive and inspect your return (which takes 3-5 business days), we will initiate the refund to your original payment method. The time it takes for the refund to be credited to your account depends on your bank or card issuer but typically takes 5-10 additional business days.

Q4.3: Who pays for return shipping?

A:

  • Change of Mind / Incorrect Size: The customer is responsible for the cost of return shipping.

  • Our Error (Damaged, Defective, Wrong Item): We will provide a prepaid return label or instruct you on how to proceed, and we cover all associated costs.

Q4.4: Do you offer exchanges?

A: Yes, we offer exchanges for items of equal value, subject to stock availability. You must initiate the exchange within the 30-day window. Please indicate your desired exchange item when you contact customer service for your RMA. If the exchange item costs more, you will be charged the difference. If it costs less, you will be refunded the difference.

Q4.5: What if I receive a damaged or incorrect item?

A: We sincerely apologize for this rare occurrence. Please contact us within 14 days of delivery at support@hanicora.shop with your order number and clear photos of the damaged/incorrect product and its packaging. We will resolve the issue promptly, usually by sending a replacement or issuing a full refund, and we will provide a prepaid return label if needed.

VI. Section 5: Account, Privacy & Security

This section covers website accounts and data handling.

Q5.1: How do I create an account?

A: You can create an account during checkout by selecting “Create an account” or by visiting the “Register” link in the website header/footer. Having an account allows you to track orders, save your address, and view order history.

Q5.2: I forgot my password. How can I reset it?

A: On the login page, click “Forgot your password?” and enter the email address associated with your account. You will receive an email with a link to create a new, secure password.

Q5.3: How do you protect my personal information?

A: We are committed to protecting your privacy. We use industry-standard SSL encryption on our website and adhere to strict data protection practices. We never sell your personal information to third parties. For a detailed explanation of what data we collect and how we use it, please read our Privacy Policy.

Q5.4: Can I unsubscribe from marketing emails?

A: Absolutely. Every marketing email we send includes an “Unsubscribe” link at the bottom. Clicking it will immediately remove you from our promotional mailing list. You may still receive transactional emails related to your orders (e.g., confirmations, shipping updates).

VII. Section 6: Wholesale, Partnerships & Other Inquiries

Q6.1: Do you offer wholesale pricing for retailers?

A: Yes, we are interested in partnering with like-minded retailers. Please send all wholesale inquiries, including your business license/resale certificate and store information, to partnerships@hanicora.shop.

Q6.2: I am a content creator/blogger. Do you collaborate?

A: We love collaborating with creatives! Please send your collaboration proposal, media kit, and audience demographics to partnerships@hanicora.shop for review.

Q6.3: How can I provide general feedback about my experience?

A: We value your feedback immensely. You can email us at support@hanicora.shop with any comments or suggestions. Your input helps us improve our products and service for everyone.

VIII. Still Have Questions?

We hope this FAQ has been helpful. If your question was not answered here, please do not hesitate to reach out to our friendly customer support team for personalized assistance.

Contact Customer Service:

  • Email: support@hanicora.shop (Recommended for fastest service)

  • Phone: +84 944 233 385 (Mon-Fri, 9AM-4PM MST)

  • Business Address: HANICORA LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA (Not a retail storefront)

Thank you for choosing HANICORA to be a part of your celebrations and creative expressions!