Shipping Policy

I. Introduction and Commitment to Delivery

At HANICORA LLC, we understand that the excitement of ordering is matched only by the anticipation of receiving your carefully chosen products. Our shipping policy is crafted to provide you with clarity, reliability, and transparency from the moment you click “Place Order” to the moment your package arrives at your door. We partner with trusted global and domestic carriers to ensure your items—whether a single heartfelt card or a collection of vibrant vinyl stickers—are delivered with care and efficiency.

This comprehensive Shipping Policy outlines all aspects of our delivery process, including processing times, shipping options, associated costs, delivery estimates, and important information for international shipments. By placing an order on hanicora.shop, you agree to the terms outlined in this policy. Please read it carefully to understand your responsibilities, particularly regarding international customs, and to set accurate expectations for delivery timelines.

For information on returns, please refer to our separate Refund and Return Policy.

II. Order Processing: From Click to Ship

Before your order begins its journey, it goes through a crucial processing phase at our fulfillment center.

  • Processing Time: All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays) after payment authorization is confirmed. This time is used for order verification, quality control, careful picking, and professional packing of your items.

  • What Can Affect Processing Time?

    • Order Volume: During peak seasons (e.g., major holidays, promotional sales), processing may take up to the full 3 business days.

    • Order Verification: For large orders, first-time international orders, or orders with certain risk flags, we may perform additional verification, which could slightly extend processing.

    • Item Availability: While we strive to maintain accurate inventory, rare instances of stock discrepancies may cause a minor delay. If an item in your order is unexpectedly out of stock, we will notify you via email immediately with options for a replacement, wait, or partial refund.

  • Weekends & Holidays: Orders placed after 12:00 PM MST on Friday, or on weekends/holidays, will begin processing on the next business day.

Note: “Processing time” is distinct from “shipping time” or “transit time.” The shipping timelines detailed below begin once the order has been shipped and a tracking number has been generated.

III. Domestic Shipping Within the United States

We offer a range of reliable shipping options to cater to different needs and budgets for our customers across all 50 U.S. states, Washington D.C., and U.S. territories.

A. Available Shipping Methods & Carriers:

We primarily partner with United States Postal Service (USPS) and United Parcel Service (UPS). The options presented at checkout will be based on your delivery address, package weight/dimensions, and service availability.

  1. Standard Shipping (USPS First-Class Mail or UPS Ground):

    • Estimated Transit Time: 3-7 business days after shipment.

    • Best For: Non-urgent orders; the most economical option.

    • Features: Includes tracking. Delivery confirmation may vary by service.

  2. Priority Shipping (USPS Priority Mail):

    • Estimated Transit Time: 2-4 business days after shipment.

    • Best For: Faster delivery for time-sensitive gifts.

    • Features: Includes tracking and insurance up to a certain value.

  3. Expedited Shipping (UPS 2nd Day Air or USPS Priority Mail Express):

    • Estimated Transit Time: 1-3 business days after shipment.

    • Best For: Urgent needs and last-minute gifts.

    • Features: Includes detailed tracking, insurance, and guaranteed delivery dates (subject to carrier terms).

B. Shipping Costs (Domestic):

Shipping costs are calculated in real-time at checkout based on the following factors:

  • The shipping destination (ZIP code).

  • The total weight and dimensional size of your package.

  • The shipping service level you select (Standard, Priority, Expedited).

  • Free Shipping: We frequently offer Free Standard Shipping on domestic orders over a specified amount (e.g., $50 or $75). When active, this promotion will be prominently displayed on our website homepage and at checkout. The free shipping threshold and eligible regions are subject to change at our discretion.

C. Delivery Expectations & Limitations (Domestic):

  • Tracking Information: You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. This email will contain a direct link to the carrier’s tracking page.

  • Transit Time Estimates: The times provided are estimates from the carrier and are not guaranteed delivery dates. While most packages arrive within the estimated window, factors like weather, carrier network disruptions, and local postal delays can impact delivery.

  • Delivery Attempts & Hold Policies: Carriers typically make 1-3 delivery attempts. If a package cannot be delivered (e.g., no secure location, no one available to sign if required), it will be held at a local carrier facility or returned to the sender. It is the customer’s responsibility to monitor tracking and arrange for pickup or redelivery with the carrier using the provided tracking number.

  • Address Accuracy: You are solely responsible for providing the correct, complete shipping address at checkout. We are not liable for packages lost, delayed, or misdelivered due to incorrect or insufficient addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange re-shipment at the customer’s expense.

IV. International Shipping

We are delighted to serve a global community and ship to most countries worldwide.

A. Available International Services:

At checkout, you will be presented with available shipping methods and costs for your specific country. These may include:

  • International Standard (USPS First Class International / International Economy): Most economical, with longer transit times. Tracking may be limited once the parcel leaves the US.

  • International Priority (USPS Priority Mail International / UPS Worldwide Saver): Faster, more reliable service with full tracking and insurance.

  • Carriers: We utilize USPS and UPS for international shipments, depending on destination and service level.

B. Shipping Costs (International):

International shipping costs are calculated at checkout based on destination country, package weight/dimensions, and selected service level. These costs reflect the price we are charged by our carrier partners to ship your order from the USA to your country.

C. Delivery Timeframes (International):

International delivery times vary significantly by destination and service level. These are estimates only and are not guaranteed.

  • International Standard: 10 to 30+ business days after shipment.

  • International Priority: 6 to 15 business days after shipment.

  • Factors Causing Delay: Customs clearance, local postal service efficiency, weather, and seasonal backlogs (e.g., holiday seasons, global events) can all extend delivery times.

D. Customs, Duties, and Import Taxes – A Critical Customer Responsibility:

This is the most important section for our international customers.

  • HANICORA LLC’s Role: We are the exporter. We declare the contents and value of the package accurately on the customs form as required by law.

  • The Customer’s Responsibility: As the importer of record, you are solely responsible for paying any and all import duties, taxes (such as Value Added Tax – VAT, Goods and Services Tax – GST), and customs clearance fees levied by the government of your destination country.

  • How It Works: When your package arrives in your country, the local customs authority will assess it. They may contact you directly (via phone or mail) to request payment of these fees before releasing the package for final delivery. The amount is determined by your country’s laws and is not within our control or knowledge.

  • Non-Payment Consequences: If you refuse to pay these charges, the package may be abandoned, returned to us (at your expense), or destroyed by customs. We cannot issue refunds for orders abandoned or destroyed due to unpaid customs fees.

  • How to Estimate Fees: We recommend contacting your local customs office or using online duty calculators to understand potential charges for goods imported from the USA.

E. Prohibited & Restricted International Destinations:

We reserve the right not to ship to certain countries or regions due to legal restrictions, embargoes, or prohibitive carrier limitations. If we are unable to ship to your selected country, you will be notified at checkout.

V. Order Tracking and Delivery Issues

A. How to Track Your Order:

  1. Use the tracking link in your shipping confirmation email.

  2. Log into your account on hanicora.shop (if you created one) and view your order history.

  3. Enter your tracking number directly on the carrier’s website (USPS.com or UPS.com).

B. Understanding Tracking Status:

  • “Label Created” / “Pre-Shipment”: We have prepared the shipment, but the carrier has not yet scanned it into their system. Please allow 24-48 hours for the status to update after receiving this notification.

  • “In Transit”: Your package is moving through the carrier’s network.

  • “Out for Delivery”: The package is on the delivery vehicle for final delivery that day.

  • “Delivered”: The carrier has scanned the package as delivered at the destination address.

C. Addressing Delivery Problems:

  • Package Marked “Delivered” But Not Received:

    1. Check around your property (porch, garage, with neighbors).

    2. Verify the shipping address you provided.

    3. Contact your local post office or carrier depot with the tracking number.

    4. If still missing after 2-3 business days, contact us at buithihanh976@gmail.com. We will assist in filing a claim with the carrier. We are not liable for packages stolen after delivery confirmation.

  • Package Delayed in Transit: Delays are sometimes unavoidable. Please allow a reasonable grace period past the estimated date, especially for international orders. If tracking shows no movement for 7 consecutive business days for domestic or 15 business days for international, contact us for an investigation.

  • Lost Package: If the carrier confirms a package as lost, we will, at our discretion, either issue a full refund or ship a replacement at no cost to you, subject to product availability.

VI. Shipping Restrictions & Special Considerations

  • P.O. Boxes/APO/FPO: We can ship to U.S. P.O. Boxes and Military (APO/FPO/DPO) addresses via USPS. Delivery times to these addresses may be longer, and some expedited services may not be available.

  • Signature Confirmation: For high-value orders, we may automatically require a signature upon delivery for security. You can also request this service by contacting us before your order ships (additional fees may apply).

  • Undeliverable Packages: Packages that are refused, have insufficient addresses, or are unclaimed will be returned to us. We will contact you to arrange re-shipment. The customer is responsible for the cost of the original shipping, any return shipping fees, and the new shipping cost for re-delivery.

  • Multiple Shipments: If your order contains items with different availability statuses, we may ship them in separate packages. You will only be charged the original shipping cost, and you will receive separate tracking numbers for each shipment.

VII. Policy Updates

We reserve the right to amend this Shipping Policy at any time to reflect changes in our business, carrier services, or legal requirements. The most current version will always be posted on this page with an updated “Last Revised” date. Material changes that affect current orders will be communicated to affected customers.

VIII. Contact for Shipping Inquiries

For any questions regarding shipping that are not covered in this policy, please contact our customer service team. Please have your order number ready.

HANICORA LLC Customer Service
Email: buithihanh976@gmail.com
Phone: +84 944 233 385 (Mon-Fri, 9AM-4PM MST)

We thank you for your business and for your patience and understanding regarding the complexities of logistics, especially across borders. Our goal is to deliver joy to your doorstep, wherever that may be.